Terms of Service

NowGoBox is a technology platform. We connect eaters with restaurants that offer discounted, limited-quantity meals for in-person pickup. We do not cook, package, deliver, or handle food. Restaurants are independent businesses responsible for their own food, pricing, hours, licensing, allergen information, and food safety.

There is no delivery on NowGoBox. Every order is picked up by the customer at the restaurant.

You must be able to form a binding contract to use NowGoBox, and you must provide accurate information. You are responsible for activity on your account and for keeping your login secure. We may suspend or close accounts that abuse the service, submit false information, or repeatedly fail to pick up paid orders.

• Orders are paid in advance through the platform.
• Orders are prepared promptly once payment succeeds. Please head over right away and pick up your order fresh.
• You will receive a 6-digit pickup code. Show it at the counter to collect your order.
• Orders can be placed only while the restaurant is open and actively accepting orders. Availability pauses when the restaurant goes offline or closes for the day.
• Deals are limited. Once a deal's daily quantity is gone, it is sold out for that day.
• If you do not collect a paid order, the restaurant may close it as a no-show and it is not refunded — the food has been prepared.

Deal prices are set by each restaurant and are shown pre-tax. Tax is calculated by NowGoBox at checkout from the restaurant's province or state and whether the item is food or drink, with regional overrides where applicable. It is shown as a separate line before you pay, and is passed through to the restaurant to remit. Stripe Tax is not used. Eaters pay no delivery fee and no service fee.

NowGoBox charges restaurants a platform commission of up to 6.99% of the pre-tax order subtotal, plus Stripe's payment processing fees. The standard rate is 6.99%, though NowGoBox may offer a lower introductory commission rate to select restaurants at sign-up. Card payments are handled by Stripe inside NowGoBox; NowGoBox never sees or stores your full card number.

Each restaurant is solely responsible for remitting the tax collected on its orders and for meeting its own tax reporting obligations. NowGoBox does not file taxes on a restaurant's behalf.

• You may publish up to 3 deals per day, each capped at up to 30 orders per day.
• You must honour every paid order at the advertised price and have it ready within the pickup window.
• You must keep your open/closed status, hours, menu and deal availability accurate.
• You are responsible for food safety, allergen disclosure, licensing, staffing and compliance with all applicable laws.
• Deals must represent a genuine discount from your regular price. Inflating a "regular" price to manufacture a discount is grounds for suspension.
• Repeated cancellations, no-shows, or unfulfilled orders may result in reduced visibility or removal from the platform.
• Alcohol is not permitted on NowGoBox in any form — not as items, menu categories, or deals.
• Orders are accepted only while you are signed in to your dashboard and your availability heartbeat is active. Going offline pauses new orders.
• Supply and maintain your own dedicated tablet (or similar device) for NowGoBox, and keep the restaurant dashboard open on it during opening hours. NowGoBox does not provide hardware, and orders are only accepted while that dashboard is active.

Restaurant payouts are processed through Stripe to the connected bank account you onboard. Payouts run on a weekly schedule and are net of platform commission, Stripe payment processing fees, and any refunds or dispute adjustments. The tax collected on your orders is included in your payout for you to remit. Payout timing after transfer depends on your bank.

You must complete payment onboarding and identity verification before you can receive funds. If verification is incomplete, orders may be blocked or payouts held.

• Account credit and gift cards are applied first at checkout; a card covers any remaining balance. Neither account credit nor gift cards ever expires.
• You may buy a gift card and have it emailed as a gift, and redeem a gift-card code someone sent you, from your account.
• Account credit is issued by NowGoBox (for example, to resolve a dispute). It is tied to your account, is non-transferable, and is not refundable to cash except as required by law.
• A restaurant's payout is not reduced because a customer paid with credit or a gift card. NowGoBox covers any shortfall so restaurants are paid in full for every accepted order.

• An order may be cancelled with a full refund if the restaurant cancels it or cannot fulfil it.
• If a restaurant does not accept a paid order within 8 minutes, NowGoBox automatically cancels it and issues a full refund.
• Refunds return via the original payment method: any account credit used goes back to your balance, and the card portion goes back to your card.
• Once a restaurant has confirmed and started preparing an order, it generally cannot be cancelled by the customer.
• Quality or accuracy complaints should first be raised with the restaurant. If unresolved, open a dispute through NowGoBox.
• Disputes are reviewed by NowGoBox using order records, timestamps and both parties' statements. Refunds are issued at NowGoBox's reasonable discretion, and may be charged back to the restaurant where the restaurant was at fault.
• Please use the dispute process rather than a bank chargeback. Fraudulent chargebacks may result in account closure.

Do not misuse the platform: no scraping, reverse engineering, interfering with the service, creating fake accounts or orders, harassing restaurant staff or customers, or using NowGoBox for anything unlawful.

By creating an account you agree to receive transactional messages (order confirmations, pickup alerts, account and security notices) by email. NowGoBox does not send text messages. Transactional email cannot be disabled while your account is active.

NowGoBox is provided "as is". We do not guarantee that any specific deal, restaurant, or quantity will be available, or that the service will be uninterrupted or error-free.

We are not the maker or seller of the food. Responsibility for food quality, preparation, allergens and safety rests with the restaurant. To the maximum extent permitted by law, NowGoBox's total liability arising from your use of the service is limited to the amount you paid for the order in question.

We may suspend or terminate access for breach of these terms, fraud, safety concerns, or legal requirements. You may close your account at any time; obligations for completed orders, payouts and disputes survive closure.

We may update these terms as the service evolves. Material changes will be posted on this page with a new effective date. Continuing to use NowGoBox after a change means you accept the updated terms.

Questions about these terms? Reach us at infonowgobox@gmail.com, or see our contact page.