Questions & answers

No. NowGoBox is pickup only. You place the order, head over right away, and show your 6-digit code. That's what makes the prices real — no couriers, no delivery fees.

After you pay, you get a 6-digit code. The kitchen starts preparing immediately. Walk in, say the code, take your food. No app download or QR scanner needed.

Restaurants set how many orders each deal gets, up to 30 a day. Once it's gone, it's gone — fresh deals go up the next morning.

Your order is paid for and waiting at the counter when you arrive — but it's prepared fresh, so head over right away for the best taste.

No. Zero service fee, zero delivery fee. The price on the deal card is the price you pay.

No. Tax is calculated at checkout from the restaurant's province or state and whether the item is food or drink. It's shown as a line before you pay, and passed to the restaurant to remit.

An order you haven't paid for just cancels. If a restaurant doesn't accept a paid order within 8 minutes, it's cancelled automatically and refunded in full. Refunds go back the way you paid: any account credit you used returns to your balance, and the card portion goes back to your card.

Payment is handled by Stripe, inside NowGoBox. We never see or store your card details.

Yes — both live in your account. Your balance and any gift cards are used first at checkout, and a card covers the rest. Neither credit nor gift cards ever expires. You can buy a gift card and have it emailed to someone as a gift, or redeem a code someone sent you.

Item descriptions list what's in the dish, and there is no alcohol anywhere on NowGoBox. If you need more detail, email support and we'll ask the restaurant for you.

Just your own tablet (iPad or Android), dedicated to NowGoBox — we don't provide hardware. Keep it at the counter, plugged in and on Wi-Fi, with the dashboard open during opening hours. You only receive orders while it's open.