Privacy Policy

• Account information — name, email address, and optionally a mobile number and password. Restaurant partners also provide business name, owner name, address, phone and cuisine.
• Order information — items ordered, prices, pickup codes, timestamps, order status and any notes you add.
• Location — if you allow it, your device's approximate location is used to sort restaurants nearest first. Location is used in the moment to rank results and is not used to build a movement history.
• Payment information — card payments are handled by our payment processor (Stripe). We never see or store your full card number. We store only limited references such as a payment identifier and status.
• Account credit and gift cards — your account credit balance, gift-card balances and codes, and gift-card purchase, redemption and delivery records.
• Technical data — device, browser, and basic log data used to keep the service secure and working.

• To create and manage your account.
• To process orders and payments, and to pay restaurant partners.
• To show restaurants and deals near you.
• To send transactional messages: order confirmations, pickup-ready alerts, receipts, password resets and security notices.
• To handle disputes, refunds and customer support.
• To detect fraud and abuse, and to meet legal obligations.
• To track each restaurant's live availability (online/offline) so orders are only accepted when a restaurant is open and actively watching its dashboard.

When you place an order, the restaurant receives the order details, your pickup code, and the name on the order so they can hand your food to the right person. Restaurants do not receive your payment details or your precise location.

We share information only with service providers who help us run NowGoBox:

• Stripe — payment processing and restaurant payouts.
• Our hosting and database provider — to store account and order data.
• Our email provider — to deliver the notifications you receive.

We do not sell your personal information. We may disclose information if required by law or to protect the rights and safety of users, restaurants or NowGoBox.

Transactional emails are part of the service. Marketing emails are optional — you can opt out at any time using the unsubscribe link in the email. Opting out does not stop order receipts.

We keep account and order records for as long as your account is active, and afterwards for as long as needed to meet tax, accounting, dispute and legal requirements. You can ask us to delete your account at any time; we will remove or anonymise data that we are not required to keep.

Access to your data is restricted by row-level database rules so that customers see only their own orders and restaurants see only their own business data. Data is transmitted over encrypted connections. No system is perfectly secure, so please use a strong, unique password.

• Access, correct or update your profile in your account settings.
• Turn location access on or off from your browser or device settings.
• Opt out of marketing emails at any time.
• Request a copy of your data, or request deletion, by emailing us. We will respond within a reasonable time and may need to verify your identity first.

NowGoBox is not intended for children under 13, and we do not knowingly collect information from them. If you believe a child has created an account, contact us and we will remove it.

We may update this policy as the service changes. Material updates will be posted here with a new effective date.

Privacy questions or requests: infonowgobox@gmail.com. See also our terms of service.